Joan Seed's fair return policy
If your order contains printing errors or defective goods, we will of course take back the product and refund your money or send you a new product.
We also promise:
Even when there is nothing wrong with the product, you can return it within 30 days after ordering. You can
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exchange it if you don’t like the product,
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receive a coupon for your next order, or
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have the product cost refunded, as long as you haven’t designed the product yourself.
Please contact our Service-Team if one of these reasons should apply to you.
Every order you receive from JOAN SEED is a unique, tailor-made item that has been especially made to order on demand.
This is what separates us from more traditional clothing companies. Returned goods cannot be put back on the shelf and sold to the next customer – so what comes back to us simply lands in the charity box.
To help us keep our promise – we ask you to do a couple of things...
1. Don’t make a large order until you have made some kind of test!
If you are a little unsure about sizes, colors, cuts or printing techniques – submit a test order before making the big purchase!
2. Check your order’s e-mail confirmation immediately!
If you see a spelling mistake or have picked the wrong design, follow the link in the order confirmation e-mail and cancel the order immediately. Registered users can view their previous orders, edit them and re-order certain items. If you have ordered as a guest, you can follow the link in the confirmation e-mail to view your order details.
3. Order as soon as possible if you need your order for a specific date.
We are fast, but we cannot guarantee that your order will arrive at your door the very next day. Sometimes there can be delays due to the post office or stock issues. We cannot accept a shirt being a day late for your grandmother’s birthday as a reason for return. Of course, if you have selected the express option (which adds an additional cost) your order will be guaranteed to be with you by the promised date.
High quality printing techniques
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Smooth (Flex Print)
The design is printed on matte foil and then heat-pressed on the product. Matte, overlying color foil.
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Velvety (Flock print)
The design is cut out of a velvety foil and then heat-pressed on the product. Velvety,overlying color foil.
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Digital Print
The colors are sprayed onto the product. This is done with a computer-controlled printer. Inked surface.
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Thermal sublimation
The design is transfered to a special foil and then heat-pressed onto the product. Inked surface.
Joan Seed's fair return policy ● High quality printing techniques ● Large orders ● Responsibility ● Washing instructions
Responsibility
We at JOAN SEED have a great responsibility to our customers, our staff and partners. It is important for us to be aware of actions and their consequences here in Montreal and anywhere else in the world that we communicate to our audience.
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Responsibility to the Environment:
Sustainability is close to our heart. Our partner factory in Pennsylvania produce environmentally-friendly goods in order to reduce waste and we recycle whenever possible.
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Supplier Responsibility:
JOAN SEED is based on fairness and honesty. We ensure this by adhering to our Code of Practice. We make sure that our suppliers abide by our code or adhere to similar principles. We strive to conduct fair and legitimate relationships with all of our business partners. When choosing suppliers and merchants, personal relationships or gaining an advantage of some sort is never a decisive factor.
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Responsibility to Our Fellow Human Beings:
Our goods are a means of transport - they transport opinion, creativity, art and design. They embody space to display one’s personality. Just like with other things in democracy, there are natural limits to our freedom of expression. We do not create things that are bound to offend people, e.g. content designed to insult and discriminate against genders or religious and ethnic groups. Above all, a code of ethics applies. This implies that we do not condone any designs displaying hate and contempt for others. Things of this nature have no place on our products.
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Responsible Gifting is Everybody’s Business:
Just in case you haven’t noticed, this site/brand is called JOAN SEED. That should not be interpreted as harmful. The items shown here were created for the soul purpose of entertainment. Joan Seed Store promotes humour and laughter. Please do not use our products to bully or make someone vulnerable in any way.
All that counts is quality, experience and integrity,
JOAN SEED.
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